Frequently Asked Questions

After your storm inspection, we provide a detailed written scope of damage that you submit to your insurance company. Your insurer will send an adjuster — sometimes within days, sometimes weeks. We can meet the adjuster on-site to walk through our findings together, which frequently results in a more complete approval. Once approved, you’ll receive an Actual Cash Value (ACV) check first, then a Recoverable Depreciation check after the work is completed. Our team handles the supplement process if additional damage is found during installation. Texas law gives homeowners the right to use the contractor of their choice — you are never required to use your insurer’s preferred vendor.

Most residential roof replacements in DFW are completed in one to two days. A straightforward single-story home with an accessible pitch typically finishes in a single day. Larger homes, steep pitches, or complex roof lines may run two days. We schedule around forecasted weather and won’t start an installation that can’t be dried in before rain. You’ll know the start date, the expected completion, and the daily schedule before we arrive. Commercial roofing projects are scoped individually and typically run several days to several weeks depending on square footage and system type.

After 40+ years in this market, here’s what matters: (1) verify the contractor holds a current Texas contractor license and carries both general liability and workers’ compensation insurance — ask for certificates, (2) look for established local presence, not storm-chaser crews that appear after a hail event and disappear six months later, (3) ask for manufacturer certifications — we hold preferred contractor status that qualifies homeowners for extended warranties, and (4) get a written contract with materials, timelines, and payment terms spelled out. A reputable contractor will never pressure you to sign the same day. If they do, that’s your answer.

Yes — we’ve completed commercial projects across DFW and Austin since the 1980s. Commercial roofing is fundamentally different from residential work: flat or low-slope roofs require TPO, modified bitumen, or EPDM membrane systems rather than shingles. The stakes are higher because commercial roofs cover large square footage, house expensive HVAC equipment, and any leak disrupts business operations. We assess load requirements, drainage, and penetration points (HVAC curbs, vents, skylights) that residential work rarely involves. If you manage a commercial property, schedule an inspection before your current roofing warranty expires — finding issues proactively is far less expensive than emergency repairs.

A new roof from us carries two separate warranties: the manufacturer’s material warranty (typically 30 years on architectural shingles, with lifetime options available) and our workmanship warranty covering the quality of our installation. Because of our manufacturer preferred contractor status, we can offer enhanced warranties — including non-prorated coverage — that standard contractors cannot. We’ll provide all warranty documentation in writing at project completion, and we’ll be here to service a warranty claim years from now. We’ve been answering warranty calls since the Reagan administration — that continuity is part of what you’re paying for.